Legal

Returns & Warranty

Effective 6 August 2026  ·  Last updated 6 August 2026

Summary. Refunds are not offered. Each item is instead covered by a lifetime warranty: where an item we made fails structurally, we repair or replace it free of charge for so long as you own it. There is no time limit on the warranty. Photographs of the damage and proof of purchase are required.

This summary is provided for convenience only and does not form part of this Policy. The full text below governs.

1. Scope and Interpretation

1.1 This Returns and Warranty Policy applies to all Goods supplied by Ariadne Leather and forms part of our Terms and Conditions. Capitalised terms have the meanings given in those Terms.

1.2 The warranty described in this Policy is provided by Ariadne Leather to the original purchaser and is not transferable.

2. Lifetime Warranty — Coverage

2.1 We warrant Goods against structural failure attributable to materials or workmanship for so long as the original purchaser owns them. There is no fixed expiry period.

2.2 Covered failures include:

  • stitching that breaks or comes undone;
  • failure of hardware, including a rivet pulling through or a buckle breaking;
  • separation of a seam or welt;
  • splitting or tearing of leather in ordinary use;
  • any other defect properly attributable to manufacture.

2.3 Where a claim is accepted, we will at our discretion repair the item or replace it, in each case free of charge. Repair is preferred where a repair will restore the item to serviceable condition.

3. Exclusions from Coverage

3.1 The warranty does not extend to:

  • Deliberate damage, including cutting, burning or disassembly;
  • Loss or theft;
  • Alteration or repair carried out by a third party. Goods should be returned to us before any repair is attempted elsewhere;
  • Goods not manufactured by Ariadne Leather.

3.2 The warranty does not extend to ordinary wear, to the development of patina, or to natural variation in the hide, including differences in grain, colour and surface marking. As set out at clause 4.2 of the Terms, these are inherent properties of vegetable-tanned leather and do not constitute a defect.

3.3 Where it is unclear whether a matter falls within clause 2 or clause 3, you are invited to submit photographs under clause 4 and we will assess it.

4. Making a Warranty Claim

4.1 To make a claim, send an email to [email protected] enclosing:

  • photographs of the damage — one showing the item in full and one showing the affected area in detail; and
  • proof of purchase, such as an order number or order confirmation email.

4.2 We will respond with a return address and confirm whether the claim is accepted, whether the item will be repaired or replaced, and an estimated timeframe. Goods are made and repaired by one person working limited hours; timeframes given are realistic estimates rather than guarantees.

4.3 Goods should be returned adequately packaged and by a tracked service. We are not responsible for items lost in transit to us.

4.4 Where a claim is not accepted, we will notify you before taking any action and offer the choice of a chargeable repair or return of the item.

5. Shipping Costs

5.1 Where a warranty claim is accepted, we pay the cost of returning the repaired or replaced item to you.

5.2 The cost of sending the item to us is payable by you.

5.3 Where Goods are damaged in transit or incorrectly supplied under clause 6, we bear carriage in both directions.

6. Goods Damaged in Transit or Incorrectly Supplied

6.1 Where Goods arrive damaged, or Goods supplied do not correspond to the Order, you must notify us within 30 days of delivery by email under clause 9, enclosing photographs of the Goods and of the packaging.

6.2 We will repair or replace the Goods. Where neither is reasonably possible, the price paid for the affected item will be refunded.

6.3 Parcels lost in transit are dealt with under clause 9 of the Terms and Conditions and not under this clause.

7. Refunds

7.1 Refunds are not offered for change of mind, for Goods that have been used, or on account of the ageing or natural variation described at clause 3.2.

7.2 Refunds are issued only in the following circumstances:

  • where we decline or cancel an Order before dispatch, under clause 6.4 of the Terms; and
  • where Goods are damaged in transit or incorrectly supplied and can neither be repaired nor replaced, under clause 6.2 of this Policy.

7.3 Where a refund is issued, it is made to the original method of payment.

8. Statutory Rights

8.1 Nothing in this Policy excludes or limits any warranty, condition or right conferred on you by applicable Canadian consumer protection legislation that cannot lawfully be excluded or limited. This Policy is provided in addition to those rights.

9. Contact

9.1 This Policy should be read together with our Terms and Conditions and our Privacy Policy.